This Refund and Cancellation Policy applies to all Services provided by SureLocal Technologies Private Limited, operating as “ePatang,” to clients worldwide, and should be read together with our Terms and Conditions.
Because ePatang provides customized, labor-intensive marketing technology and consulting/agency services rather than physical goods or off-the-shelf digital products, refunds are handled differently from a typical e-commerce return and are assessed case by case, based on work actually performed.
2.1 Engagements are typically billed as an upfront advance/retainer plus milestone or monthly payments, as set out in the applicable proposal or Statement of Work (SOW).
2.2 Advance payments cover onboarding, strategy, planning, and reservation of team capacity, and are non-refundable once work has commenced, except as described in Section 4.
3.1 The Client may request cancellation of an ongoing engagement by written notice (email is acceptable) to hello@epatang.com.
3.2 Unless the SOW specifies a different notice period, cancellation of a monthly retainer requires 15 days' written notice and is effective at the end of the then-current billing cycle.
3.3 On cancellation, the Client remains liable for fees for Services already performed and for any non-cancellable third-party costs already committed on the Client's behalf (for example, pre-booked advertising spend, tools, or licenses purchased for the engagement).
A refund (full or partial, at ePatang's assessment) may be considered where:
Refunds are not available merely because a Client is dissatisfied with strategic recommendations, market outcomes, or results, provided the Services were performed in line with the applicable SOW.
We may pause or terminate an engagement, with notice, for non-payment, breach of the Terms and Conditions, or if continuing the engagement would violate applicable law (including sanctions or anti-money-laundering requirements). Fees for work completed up to that point remain payable.
6.1 Approved refunds are returned to the Client via international bank wire transfer to the originating account (or another account nominated by the Client), in the same currency as the original payment where possible.
6.2 Refunds are processed within 15 business days of approval. Actual receipt may take longer depending on the Client's bank and international transfer times, which are outside our control.
6.3 Outgoing wire transfer charges, intermediary bank charges, and any adverse foreign exchange movement between the original payment date and the refund date will be deducted from the refunded amount.
Email hello@epatang.com with your invoice or reference number and the reason for your request. We acknowledge requests within 48 hours and aim to resolve them within 30 days, in line with our grievance redressal process under the Consumer Protection (E-Commerce) Rules, 2020.
This Policy forms part of, and should be read together with, our Terms and Conditions and Privacy Policy.
SureLocal Technologies Private Limited (ePatang) — Confidential Draft