Terms &
Conditions.

About Us

These Terms and Conditions (“Terms”) govern access to and use of our website (the “Website”) and the marketing technology consulting, strategy, and agency services (the “Services”) offered by SureLocal Technologies Private Limited, a company incorporated in India (GSTIN: 09ABDCS3552N1ZV), operating under the brand name “ePatang,” with its registered office at E1, Parking 1, Transport Nagar, Lucknow – 226012, Uttar Pradesh, India (“SureLocal Technologies,” “ePatang,” “we,” “us,” “our”). By accessing the Website, submitting an inquiry, signing a proposal or Statement of Work (“SOW”), or making payment, you (“Client,” “you”) agree to these Terms.

Nature of Services

ePatang provides marketing technology, strategy, and related consulting/agency services on a project or retainer basis, as described in the applicable proposal, SOW, or service agreement executed between the parties. These Terms apply generally; the specific scope, deliverables, timelines, and fees for an engagement are governed by the applicable SOW. In case of conflict between these Terms and an SOW, the SOW governs for that engagement.

Eligibility

Our Services are offered on a business-to-business (B2B) basis to companies, organizations, and individuals acting in a business capacity. By engaging us, you represent that you have authority to bind the entity you represent and that all information you provide is accurate.

Fees, Invoicing, and International Payments

4.1 Fees for Services are as set out in the applicable proposal/SOW and are quoted in the currency specified therein (typically USD or the Client's local currency).

4.2 Clients located outside India shall remit payment via direct international bank wire transfer (SWIFT) to our designated bank account, unless another payment method is expressly agreed in writing.

4.3 All outgoing bank charges, wire transfer fees, and intermediary correspondent bank charges are borne by the Client, so that ePatang receives the full invoiced amount, unless otherwise agreed in writing.

4.4 Amounts are exclusive of applicable taxes unless stated otherwise. Where our Services qualify as an “export of services” under the Integrated Goods and Services Tax Act, 2017 and are covered by a valid Letter of Undertaking (LUT), no GST is charged on export invoices. If a transaction does not qualify as an export of services (for example, because payment is not received in convertible foreign exchange), applicable GST will be charged and invoiced separately.

4.5 Payment must be received in convertible foreign exchange, as required for our Services to remain a zero-rated export of services under GST law. The Client is responsible for complying with its own country's outward remittance and tax regulations.

4.6 Currency conversion, if any, is based on the exchange rate applied by our authorized dealer bank at the time of realization. Exchange rate fluctuations between invoicing and receipt are not the responsibility of ePatang.

4.7 Invoices are due within the period stated on the invoice (default: 15 days from invoice date, unless the SOW states otherwise). Late payments may attract interest at 1.5% per month, or the maximum permitted by law, and we may suspend Services until overdue amounts are settled.

Client Obligations

The Client agrees to provide timely access to information, approvals, brand assets, platform access (for example, advertising accounts, analytics, or CMS access), and feedback reasonably required for us to perform the Services, and acknowledges that delays in doing so may affect timelines and deliverables.

Intellectual Property

6.1 Pre-existing IP: Each party retains ownership of its pre-existing intellectual property, tools, templates, methodologies, and know-how.

6.2 Deliverables: Upon full payment of all fees due for an engagement, ePatang assigns to the Client all right, title, and interest in the final deliverables created specifically for that Client under the applicable SOW, excluding ePatang's pre-existing IP, tools, and general methodologies, which are licensed to the Client for use in connection with the deliverables.

6.3 We may reference completed, non-confidential work in our portfolio and marketing materials unless the Client requests otherwise in writing.

Confidentiality

Each party will keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with an engagement, and will use it solely to perform its obligations, except where disclosure is required by law or a regulatory authority.

Cancellation and Refunds

Cancellation, postponement, and refund terms are set out in our Refund and Cancellation Policy, which forms part of these Terms.

Disclaimers

Services are provided on a professional, reasonable-efforts basis. Marketing, advertising, and growth outcomes depend on many factors outside our control (including platform algorithm changes, market conditions, and Client-side execution). We do not guarantee specific results, rankings, revenue, or return on investment unless expressly agreed in writing in an SOW.

Limitation of Liability

To the maximum extent permitted by law, ePatang's aggregate liability arising out of or relating to an engagement shall not exceed the total fees paid by the Client for that engagement in the three (3) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, or consequential damages, including loss of profits or data, except in cases of fraud, willful misconduct, or gross negligence.

Indemnification

The Client agrees to indemnify and hold ePatang harmless from claims arising out of the Client's content, instructions, or use of the deliverables in violation of applicable law or third-party rights.

Force Majeure

Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disasters, war, government action, internet or banking system outages, or currency/remittance restrictions imposed by any government or bank.

Term and Termination

An engagement may be terminated as set out in the applicable SOW, or by either party on written notice for material breach not cured within 15 days of notice. Fees for Services performed and non-cancellable costs incurred up to the effective date of termination remain payable.

Export Control and Sanctions

Each party represents that it is not a person or entity subject to applicable trade sanctions, and that the engagement does not violate applicable export control or anti-money-laundering laws in either party's jurisdiction.

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to Section 16 (Arbitration), the courts at Lucknow, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute.

Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or an engagement, which cannot be resolved through good-faith negotiation within 30 days, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, India, and the language of arbitration shall be English.

Grievance Officer

Complaints regarding the Website or Services may be addressed to our Grievance Officer at hello@epatang.com. Complaints will be acknowledged within 48 hours and resolved within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

Amendments

We may update these Terms from time to time. The version in effect at the time an SOW is executed governs that engagement, unless a change is required by law.

Entire Agreement

These Terms, together with the applicable proposal/SOW and our Privacy Policy, constitute the entire agreement between the parties regarding the Services and supersede all prior discussions on their subject matter.

Contact

SureLocal Technologies Private Limited (ePatang) — Confidential Draft — Page